FMSI Adds Natural-Language Branch Analytics and Visit Feedback Tools

Cottonwood Heights, Utah (November 5, 2026).

Cottonwood Heights-based FMSI has introduced Pulse and Surveys as premium additions to its RelationshipOS software for banks and credit unions. Pulse lets managers ask natural-language questions about productivity, wait times, lobby traffic and abandoned visits, returning answers with charts using existing institutional data permissions. Users can save views and access preconfigured scorecards. Surveys links customer and member feedback to specific visits, branches and employees, supporting service follow-up and coaching. FMSI says the tools can reduce manual reporting and surface problems sooner. The launch follows a Pulse beta program with VyStar Credit Union announced in July.

Reporting:

Mark Tullis, TechBuzz News.

Photo: TechBuzz News source article