COURSE OVERVIEW

ITIL, or the Information Technology Infrastructure Library, is considered a revolution in technology frameworks.

Think of your entire operation as a service provider: Develoment, Operations, Help Desk,
IT Governance...ITIL provides a framework to manage these collective efforts so that your customers are happier and your cost are streamlined.

Our ITIL Exam Prep Course enables technology professionals to easily pass the
ITIL v3 Foundation Certification test.

Attend our three day class... take your test and become certified on day four!

OUR 100% MONEY BACK GUARANTEE

We have gone to great lengths to compile and continuously refine our exam-
prep material, presentations, and mentoring. We are confident that after
attending our in-class sessions you will pass your next certification test.

If you take our course and don't pass your certification test, we will
refund to you the cost of subsequent tests, and work with you until you have passed
the test or have been refunded the entire amount of the course (minus materials).

WHO SHOULD ATTEND

Project Mangers, Developers, Database Designers, Development Managers, Development Directors, VP’s of Software Development, CTO, CIO

THE SEMINAR INCLUDES THE FOLLOWING TOPICS

Part I – Exam Prep Overview

1. Information Technology Infrastructure Library Framework Overview
2. ITIL Exam Overview
3. Test Taking Strategies
4. Red Rock Research’s Commitment to Your Success

Part II – Service Strategy

1. Introduction
2. Basic Concepts
3. Financial Management
4. Service Portfolio Management
5. Demand Management
6. Pre-Test

Part III – Service Design

1. Introduction
2. Basic Concepts
3. Service Catalog Management
4. Service Level Management
5. Capacity Management
6. Availability Management
7. IT Service Continuity Management
8. Information Security Management
9. Supplier Management
10. Pre-Test

Part IV – Service Transition

1. Introduction
2. Basic Concepts
3. Transition Planning & Support
4. Change Management
5. Service Asset and Configuration Management
6. Release and Deployment Management
7. Service Validation and Testing
8. Evaluation
9. Knowledge Management
10. Pre-Test

Part V – Service Operation

1. Introduction
2. Basic Concepts
3. Event Management
4. Incident Management
5. Request Fulfillment
6. Problem Management
7. Access Management
8. Monitoring and Control
9. IT Operations
10. Service Desk
11. Pre-Test

Part VI – Continual Service Improvement

1. Introduction
2. Basic Concepts
3. CSI Improvement Process
4. Service Reporting
5. Pre-Test

Part VII – Final Test Prep

1. Preparation for the Exam
2. Preparation for the day of the Exam
3. Review of Test Taking Strategies